CASE STUDY
Eusko Delivery Platform
Eusko Delivery
Food Delivery & Logistics
White Label Food Delivery Marketplace
Overview
Eusko Delivery, a Spain based food delivery startup, needed a fast to market white label marketplace to compete in the growing food delivery sector. They required a comprehensive solution that would accept orders, integrate seamlessly with their existing Shipday logistics account, and provide customers with branded real time tracking. The platform needed to maintain high quality and scalability for future growth.
The Challenge
Eusko Delivery faced multiple challenges in establishing their food delivery marketplace from scratch while meeting their go to market goals.
Multi Platform Development:
Needed native iOS and Android apps for customers, a web based restaurant panel, and a comprehensive admin back office all working seamlessly together.
Third Party Integration Complexity:
Required smooth integration with Shipday Lite for delivery logistics and Stripe for payment processing without disrupting existing operations.
Localization Requirements:
Platform needed to support Spanish as the primary language with English fallback, plus location based restaurant filtering within 4km radius.
Scalable Architecture Needs:
Solution required a robust and flexible infrastructure capable of handling growing order volumes, expanding restaurant networks, and future feature additions.
Our Solution
We delivered a complete white label food delivery ecosystem with innovative features and seamless integrations, designed to drive growth and enable rapid market entry.
Customer Mobile Apps (iOS & Android):
Feature rich apps with multi login options, guest browsing, GPS based location setup, home feed with promo banners, advanced search & filters, favorites, cart management, and real time order tracking via Shipday integration.
Restaurant Web Panel:
Comprehensive dashboard for restaurant partners featuring live order management, complete menu control with categories and add ons, business hours scheduling, basic analytics, and promotional campaign participation.
Shipday Lite Integration:
Seamless connection with existing Shipday account for automated order routing to drivers, SMS tracking notifications, and branded customer tracking page within the app.
Admin Back Office System:
Powerful administration panel with dashboard KPIs, zone based delivery charge matrix, restaurant & catalogue management, order oversight, coupon system, push notifications, and role based staff permissions.
Multi Language Support
Real Time Tracking
Stripe Payments
Promo Codes
Push Notifications
Commission Model
Technical Implementation
Our technology stack ensures scalability, security, and seamless performance across all platforms.
Mobile App
Cross platform iOS & Android apps with GPS functionality and native performance optimization.
Restaurant Panel
Responsive web dashboard with real time order notifications, menu management, and analytics visualization.
Admin Dashboard
Feature rich back office with role based access, zone configuration, and comprehensive business management tools.
Cloud Infrastructure
Secure, scalable architecture with real time processing, API integrations for Shipday & Stripe, and Firebase FCM.
Results & Benefits
Operational Improvements
- Streamlined order management workflow
- 4km radius based restaurant filtering
- Automated order routing to Shipday
- Seamless multi platform synchronization
Business Impact
- Rapid market entry in Spain's food delivery sector
- Reduced operational overhead with integrated logistics
- Branded customer experience with white label solution
- Flexible commission based revenue model
Platform Capabilities
- Multi platform presence (iOS, Android, Web)
- Real time order tracking & notifications
- Scalable architecture for future expansion
- Comprehensive admin control & analytics
Conclusion
The Eusko Delivery Platform successfully launched as a complete white label food delivery marketplace for the Spanish market. By leveraging smart integrations with Shipday and Stripe, we delivered a solution that minimizes operational complexity while maximizing customer experience. This case study demonstrates how technology driven solutions can enable rapid market entry and establish a strong foundation for long term business growth in the competitive food delivery industry.
Quick Answers
The Eusko delivery platform is a tool for businesses that need to deliver things to customers. It connects businesses with customers through a technology-driven delivery experience, handling everything from order placement to delivery.
Before the Eusko delivery platform, delivery operations were often confusing and inefficient. The platform was created to solve problems by replacing manual work and disconnected workflows with a centralized and automated system that keeps up with real-world delivery demands.
The Eusko delivery platform has features that cover the entire delivery process, including real-time order tracking, smart dispatch management, driver assignment and routing, customer notifications. Every feature was designed to reduce problems at every step for both businesses and customers.
The Eusko delivery platform had an impact on daily operations. Dispatchers could see all deliveries in real-time, making it easier to make decisions and reducing missed or delayed orders. Drivers received instructions and optimized routes, which reduced idle time, all because everything was visible and centralized in one place.
The Eusko delivery platform was built on a cloud-based technology stack that was chosen for speed and scalability. The development team focused on providing an experience across devices, while admins managed operations from a desktop.
The numbers clearly showed improvement. After launching the Eusko delivery platform, the business experienced faster orders, time fulfillment, fewer delivery errors, better utilization, and customer satisfaction scores. The platform not only solves problems but also creates a foundation for the business to handle more volume without increasing costs.
Order management changed from a messy process to a planned, structured one. With the Eusko delivery platform, every order is logged, tracked, and updated in real time from the moment it's placed to the second it's delivered. Hence, inquiries address exceptions before they turn into complaints.
A custom delivery platform isn't just a tool; it drives business growth. When logistics run smoothly, businesses can confidently take on orders, enter new markets, and build reliability that drives customer loyalty, remove the limits that manual operations create, providing delivery businesses with the infrastructure they need to scale without Confusion.
