The Verisurg platform exemplifies the transformative potential of healthcare technology by addressing inefficiencies and streamlining operations across clinics and ambulatory surgery centers (ASCs). This case study highlights how Verisurg/Alcon modernized their surgical management platform to overcome critical operational challenges, improve patient care, and ensure secure and compliant data management.
The Verisurg/Alcon team faced several critical challenges in modernizing their platform for surgery management, particularly in addressing inefficiencies and meeting evolving healthcare standards. Below is a detailed breakdown of the issues:
Complex Communication Between Clinics and ASCs:
Fragmented communication channels caused delays, data duplication, and coordination errors. This lack of integration hindered seamless updates and collaboration between stakeholders.
Manual Surgery Scheduling:
Labor-intensive scheduling processes led to overlapping or missed bookings, reduced efficiency, and limited scalability for managing higher surgical volumes.
Inefficient Inventory Management:
Manual tracking methods resulted in overstocking, shortages, and lack of predictive insights, disrupting surgery readiness and increasing operational costs.
Paper-Based Consent Forms:
Managing patient consents on paper was time-consuming, error-prone, and insecure, complicating storage, retrieval, and compliance with data protection regulations.
Limited Real-Time Operational Visibility:
Absence of real-time tracking tools made it challenging to monitor patient flow, surgery progress, and OR availability, leading to inefficiencies and delays in decision-making.
The Verisurg platform was designed and deployed to tackle these challenges with robust, scalable components and innovative features:
Surgery Management System:
Developed a role-based web application to streamline patient registration, surgery scheduling, digital consent management, and automated workflows for clinics and ASCs.
Inventory Management System:
Integrated real-time inventory tracking with MyAlcon360, enabling predictive ordering, usage analytics, and automated reordering to ensure readiness and cost efficiency.
Real-Time Operational Visibility:
Implemented tools for OR time tracking, patient flow monitoring, and real-time status updates, improving coordination and reducing delays.
Security and Compliance Framework:
Ensured HIPAA compliance with secure data handling, role-based access controls, audit trails, and encrypted transmission to protect sensitive patient information.